❓ FAQ
Answers to all your questions at eg77
Find detailed answers to the most frequently asked questions about deposits, withdrawals, VIP benefits, live casino and cricket betting.
Whether you are new to eg77 or a returning player, you may have all kinds of questions. On this page we have organised the most frequently asked questions into five categories: VIP & Cashback, Member Account, Live Casino, Deposits, and BPL & International Cricket Betting. Every answer is written in clear, straightforward language so you can find solutions quickly. If you cannot find what you are looking for, contact our 24/7 support team.
Frequently Asked Questions
VIP & Cashback
eg77 has five VIP tiers in total: Bronze, Silver, Gold, Platinum and Diamond. Each tier has a different weekly cashback rate — benefits increase progressively from Bronze up to Diamond. These five tiers make your gaming experience more rewarding.
Each week, a set percentage of your net losses is returned to your account as cashback. The Bronze tier offers up to 0.2%, Silver up to 0.3%, Gold up to 0.5%, Platinum up to 0.6% and Diamond up to 0.8%. Your weekly balance is updated automatically.
Playing regularly and staying active on the platform will naturally move you up through the VIP tiers. eg77 advances you to the next tier based on your activity. While specific thresholds are not publicly announced, the more active you are, the faster you will progress.
Diamond is eg77's highest VIP tier. Members at this level enjoy the highest weekly cashback (up to 0.8%), priority customer service and early access to special promotions. eg77's support team ensures the fastest and most personalised service for Diamond members.
Weekly cashback is automatically credited to your account at the end of each week. It is typically processed on Monday or at a set scheduled time. For specific timing details, contact eg77's live chat support.
Member Account
First, make sure you are entering the correct username and password. Check that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, clear your browser cache and cookies and try again. If you are still having issues, contact the eg77 support team — they are available 24/7 to help.
Yes, you can update your mobile number, email or preferred language from your profile settings. However, changing your name or date of birth may require assistance from the support team. Your identity may be verified before any changes are made. This process is carried out carefully for your security.
Logging in from a new device may trigger a verification step for security purposes. A confirmation code may be sent to your registered email. Once you enter it correctly, the login will be completed. This is part of eg77's proven security system to protect your account.
To register at eg77, go to the site and fill in the sign-up form. Enter your name, mobile number or email and a strong password. You must be at least 21 years old. After registering, you can claim a welcome bonus with your first deposit.
No, each player is only allowed one account at eg77. Opening multiple accounts is a violation of the rules and may result in both accounts being closed. This rule is strictly enforced to maintain a fair gaming environment.
Live Casino
In live dealer games, a real dealer broadcasts live from a studio or casino. You can watch the live video on your screen and even chat with the dealer. All results are determined in real time, so the experience feels just like a physical casino — the only difference is that it is online.
Yes, eg77's live casino runs smoothly on any modern smartphone or tablet. You can play directly from a mobile browser without downloading a separate app. With a good internet connection, you can enjoy the live stream and gameplay without any issues.
In roulette, a ball is dropped onto a wheel numbered 0 to 36. You can bet on a specific number, red or black, odd or even, or a range of 1–18 or 19–36. The winner is determined by whichever pocket the ball lands in. It is a simple yet exciting game that is suitable even for beginners.
Baccarat is a card game where you bet on either the "Player" or the "Banker" hand. The hand whose total points are closest to 9 wins. 10s and face cards are worth zero. It is a popular live game with relatively straightforward rules that you can play at any time on eg77.
Deposits
The minimum deposit at eg77 is ৳500 — this applies to all payment methods. You can get started with just ৳500 and also receive a 100% welcome bonus on your first deposit. The minimum withdrawal amount is ৳1,000.
Deposits are usually credited within a few minutes. If there is a delay, contact live chat with your transaction ID and a screenshot. The support team will investigate and resolve it promptly. Incorrect payment references can cause delays, so make sure all details are accurate when making a payment.
eg77 currently accepts deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. These are the most widely used mobile payment methods in Bangladesh, known for fast and secure transactions. The minimum deposit amount is the same for all methods — ৳500.
To deposit with Nagad, log in to eg77, go to the deposit page and select Nagad. Enter the amount and send the payment to the eg77 number provided, following the on-screen instructions. Make sure to enter the reference number correctly. Once the payment is complete, your balance will update within a few minutes.
The bKash deposit process is the same as Nagad. In eg77's deposit section, select bKash, enter the amount and send money or make a payment to the merchant number provided. Once the transaction is complete, confirm it on the eg77 page. The whole process usually takes just a few minutes.
BPL & International Matches
Live in-play betting means placing bets while a match is in progress. Odds change as the match unfolds and new markets open up. For example, during a Bangladesh vs India match, you can analyse the situation after each over and bet accordingly. It delivers a more exciting experience than pre-match betting.
If a match is abandoned due to rain or any other reason and results in a "No Result", all bets are generally voided and the stake is refunded. However, the terms for specific markets may vary. eg77 states this clearly, so it is worth reading the rules for a market before placing your bet.
An accumulator bet combines multiple selections and multiplies the odds of each. If even one selection is wrong, the entire bet loses, but if all are correct, the payout can be significant. For example, combining multiple BPL matches in one bet greatly increases the potential payout — but the risk also increases.
The most popular markets among Bangladeshi players are: match winner (which team will win), total runs over/under, toss winner, fall of first wicket and runs in a specific over. In-play betting on T20 and BPL matches is also very popular. All these markets are easily available on eg77.
BPL is a domestic tournament while ICC T20 is an international tournament — you can bet on both at eg77. International matches generally offer more markets and comparatively more competitive odds. Bangladesh Tigers matches attract the highest volume of betting on the platform.
Have more questions? We are ready to help
eg77's support team is available seven days a week, around the clock, in both Bengali and English. Get an instant answer via live chat or send us a detailed message by email.