eg77's Privacy Policy
Find out exactly how your personal information is collected, stored, and used — all the details are covered in this policy.
Policy Introduction
eg77 is a trusted online casino and betting platform for players in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how eg77 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.
By using this website, you confirm that you have fully read and agreed to the terms of this Policy. If you do not agree with any term, please stop using our platform.
What Information We Collect
eg77 collects various types of information to provide its services. Full details are listed below.
Identity Information
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (where applicable)
- Address and location-related information
Financial Information
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction history and amounts
- Deposit and withdrawal details
- Payment verification information
Usage Information
- Gaming and betting history
- Login times and session details
- Browsing patterns and preferences
- Device and operating system information
Technical Information
- IP address and geographic location
- Cookies and similar tracking data
- Browser type and version
- Referral source and landing page information
Purpose of Data Use
eg77 uses collected information only for legitimate and necessary purposes. Your information is not used for any purpose other than those listed below.
1. Account Management & Service Delivery
Your information is used to register and manage your account and to deliver our services. This includes login verification, payment processing, and providing customer support. This information is essential to make every transaction with eg77 secure and smooth.
2. Identity Verification & Fraud Prevention
To protect you and other users, we verify identities and monitor suspicious activity. Preventing unauthorized access, money laundering, and fraudulent transactions is our priority.
3. Providing a Personalized Experience
By analyzing your gaming preferences and usage patterns, we show you relevant games, offers, and promotions. This personalization makes your experience on the platform more enjoyable.
4. Communication & Customer Support
Your contact information is used to send important account updates, security alerts, and service-related notifications. It is also needed to provide support via live chat and email.
5. Ensuring Responsible Gaming
By monitoring your gaming behavior, we can identify risks of excessive gambling and offer support when needed. Ensuring responsible play is a core part of eg77's mission.
Data Sharing & Disclosure
eg77 does not sell your personal information to third parties. However, information may be shared in a limited way in certain circumstances:
- Payment Processors: Information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
- Technology Service Providers: Limited information may be shared with trusted technology providers for platform operations. These providers operate under strict confidentiality agreements.
- Legal Obligations: Information may be disclosed to authorities when required by a court order or legal investigation.
- Fraud Prevention: Information may be shared with relevant agencies to investigate fraud and illegal activity.
- Business Transfers: Information may be transferred in the event of a company merger or acquisition, but the new owner will be bound to follow this Policy.
Cookies & Tracking Technologies
eg77's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.
Essential Cookies
These cookies are required for the site's core functions. They are used to maintain login sessions and ensure security.
Analytics Cookies
These cookies collect information about how users interact with the site. This helps us improve our services.
Preference Cookies
These cookies remember your language preferences and other settings, making each visit more convenient.
You can control or reject cookies through your browser settings. Keep in mind that disabling certain cookies may affect the site's functionality.
Data Security Measures
eg77 follows industry-standard technologies and practices to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which fully secures all data exchanged between you and our servers.
Our security measures include:
- 256-bit SSL encryption technology
- Two-step verification (two-factor authentication)
- Regular security testing and audits
- Automated monitoring to detect suspicious activity
- Restricted access policy — only authorized staff can access data
- Encrypted database storage
While we apply maximum security measures, no data transmission over the internet is 100% risk-free. However, eg77 is always vigilant and committed to protecting your information.
Data Retention Period
eg77 retains your information only for as long as it is necessary and legally valid. The general policy is outlined below:
- Account Information: Retained while your account is active and for a set period after it is closed, as required to meet legal and regulatory obligations.
- Financial Transaction Data: This information may be retained for an extended period for financial auditing and fraud prevention purposes.
- Gaming History: Gaming history is retained for responsible gaming and dispute resolution purposes.
- Communication Records: Records of customer service communications are retained for a defined period.
Once the need for data retention has ended, we delete or anonymize data using secure methods.
Your Rights
As an eg77 user, you have the following rights over your own information:
Right to Access
You may request a copy of the information stored about you at any time. We will respond to your request within a reasonable timeframe.
Right to Correction
If any of your information is incorrect, you may request a correction. We will verify and update the information promptly.
Right to Erasure
In certain circumstances, you may request that your information be deleted. We will fulfill this request unless there is a legal obligation to retain it.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of direct marketing.
Right to Data Portability
You may request a copy of your information in a structured, machine-readable format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Age Restrictions & Protection of Minors
eg77 is a platform strictly for adults. Only those aged 21 or older may use this platform. We strictly prohibit any minor from creating an account or using our services.
We do not intentionally collect information from anyone under 18. If we become aware that a minor is using our services, their account will be immediately closed and any stored information will be deleted.
A request to parents — please monitor your children's internet use and keep them away from online gaming platforms. If you suspect your child is using our platform, please contact us.
Policy Updates & Changes
eg77 may update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes have been made will indicate that you have agreed to the updated Policy.
The date of the most recent update is noted on this page. We recommend that you review this Policy regularly, especially before starting any new activity on your account.
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